Webtricity Support is 100% AI-Free
We believe in providing the best customer service possible, and in order to do that, we're committed to AI-free support.
Usage of AI for quality customer service is limited. There may be a time in the future where we feel that customer support could be improved by the use of AI, but that time is definitely not today. Until the AI bots start solving more problems that they create, you can count on Webtricity being (nearly) entirely AI-free.
We'll update our AI Disclosure Statement below as the state of this technology and our use of it evolves. You can contact us if you have any questions (and get a response from a real human!).
| Task | AI Utilized? |
| Drafting or Sending Email Responses | No |
| Live Chat Interactions / Chat Bots | No |
| Phone Call Prompts / Call Routing | No |
| Call/Meeting Transcription & Note Taking | No |
| Email Summarizing | No |
| Data Entry | No |
| Billing & Bookkeeping | No |
| Software Development & AI-Assisted Coding | No |
| Website Development & Coding | No |
| Designs & Mockups | No |
| Hiring, Recruiting, HR & Payroll | No |
| Voicemail Transcription | Limited 1 |
| Image Generation | Limited 2 |
| Content Generation | Limited 3 |
1 Voicemail transcripts are generated because our provider does not allow us to disable this feature, but we do not rely on it and always listen to the audio of the message.
2 Infrequent, limited use for minor image generation. If used for a customer project, use of AI is fully disclosed to the customer and customer can opt-out.
3 Occassional first-draft copywriting, but a human still carefully reads the content and makes edits for readability, authenticity, clarity and search-optimization.
AI-Free Customer Service is included with these Webtricity plans:
- Included with DIY
- Included with MIX
- Included with PRO
- Included with VIP
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