Website Support
Help from friendly website experts
Website Support
Building your own DIY website doesn’t have to be difficult. Our platform makes it easy to create a stunning website yourself with zero coding required.
But if you have questions during the process, we’re here to help. With decades of experience building amazing websites, our team is happy to answer your questions or help you build your website.
We answer every email as quickly and completely as possible. You can usually expect to receive a same-day response.
Phone & Live Chat Support
Webtricity users who prefer to get questions answered over the phone or live chat can choose the Webtricity PRO or VIP plan.
What customers think
about Webtricity
"They are fast, responsive, talented and elevate our image with all of their products."
- Jeff A.
"Super easy to set up your own website! Outstanding customer service as well."
- Joel P.
Customer Support Levels Explained
| Service Level | DIY & MIX Email Support | PRO Premium Support | VIP Website Concierge |
|---|---|---|---|
| Complexity & Time | Answers to how-to questions | Time saving data entry tasks | Design, consulting, problem-solving* |
| Interaction | Email only | Email, phone & live chat | Email, phone & live chat |
| Example Requests | “Where do I add additional carriers?” “How do I manage my staff listing?” “How can I add reviews?” | “Add Safeco & Travelers to the site” “Remove Jane from the staff directory” “Add this review widget to our site” | “Make this PDF flyer into a web page” “Can we add something about how Jane is fluent in Mandarin?” “Make the customer reviews on our website stand out more” |
DIY & MIX
Email support provides help, how-tos and answers to how-to questions like:
- “Where do I add additional carriers?”
- “How do I manage my staff listing?”
- “How can I add reviews?”
PRO
Support available via email, phone or live chat offers extended service options, including performing time-saving data entry tasks like:
- Updating the list of carriers
- Updating employee information on staff directory pages
- Adding new 3rd party widgets or updating other information on the website
VIP
Support available via email, phone or live chat offers full-service website management, including problem-solving, design & consulting from a dedicated professional Webtricity website manager.
Examples of service that can be completed at no extra cost* on the VIP Plan
- Convert a PDF flyer into a web page
- Promote bilingual support and employees fluent in langaugaes other than English
- Design work to emphasize positive customer reviews received
* large, complex projects may incur additional costs (but only following your approval)
Ready to get started?
No contracts. No coding. No headaches.
Just a beautiful website in way less time.
Try Webtricity for $1